Return & Refund Policy

Welcome to Lawenza ✨

At Lawenza, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

We accept returns only for damaged, defective, or incorrect items. Customers must contact us within 3 days of receiving their order.

2. Item Condition

Returned items must be unused, unworn, and in their original packaging. Products showing signs of use or damage caused by the customer will not be accepted.

3. Non-Returnable Items

Customized, personalized, and sale items are non-refundable and non-returnable.

4. Refund Process

Once your return is approved and inspected, your refund will be processed. Refunds may take several business days depending on your payment method or bank.

5. Exchange Policy

We only replace items if they are defective, damaged, or incorrect. Exchange requests must be made within the allowed return period.

6. Shipping Charges

Shipping charges are non-refundable unless the mistake was made by Lawenza.

7. Contact Us

If you have any questions regarding returns or refunds, please contact Lawenza customer support.